Veteran Satisfaction High Following Trump Admin Reforms—Robert Wilkie, Secretary of Veterans Affairs



reform of the troubled VA was a key campaign promise for candidate Donald Trump so how have things changed since President Trump took office what are the key and unexpected issues facing veterans today and what has secretary for the Department of Veterans Affairs Robert Wilkie done to meet these challenges helping drive up both employee and veterans satisfaction dramatically this is American thought-leaders and I'm Yaya Kelly today we sit down with VA secretary Robert Wilkie we look at a range of veterans issues including the mental health crisis opioid addiction homelessness and how Wilkie is using the largest budget NBA history to address them secretary Wilkie wonderful to have you in American thought leaders thank you for coming thank you for being here so you know we're just about a year into your tenure here as the secretary of the VA you've taken a very hands-on approach to things that seems you've been all over the place I think over 30 states assessing different centers and so forth you've you've done some work and you've you've let go some medical directors I know I've been following that a little bit you've asked for a large VA budget which you got which is I think I think a record one pass and presumably it was needed I'd like to know one year in how do you think things are going here well the state of VA is good and I will tell you why it's two reasons one we do have the most noble mission in the federal government and I have been accused of being an historian so I'm going to plead guilty to that and say that if you look at presidential campaigns and if you look at administrations since the end of World War two no president until mr. Trump has made veterans the centerpiece of both the campaign and the administration you can't find it and he thankfully and with for me a great honor allowed me to help implement his vision of what va should be and that means two things a world-class service but also choice for veterans give them the ability to do what is best for their needs and not necessarily put the institution at the center of a veteran's life right and I think that's a sea change in the way we do things here the budget that you mentioned is the largest in VA s history 220 billion dollars but we also have 370 thousand employees and take care of nine and a half million Americans so we are the second largest federal department but I think given everything that this president has done we are on a much different trajectory from what VA has had in the last few years and we're very proud of the progress so tell me the big issue that a lot of people want to know about and it was the wait times right right how are we doing well I will rely on a source outside of this department and the American Medical Association the American Medical Association in January in its Journal said that our wait times are as good or better than any in the country when it comes to the most important medical services being primary care cardiology things like that so we have turned the corner I think where people get confused is they conflate wait times for first time patients with those for continuing patients we've always had a very short wait period for those who have been in the system the trick for us has been getting those wait times down for those who are entering the system and what the president has done by giving me the authority to open the aperture on choice he's saying that if a veteran has a wait time that is not sustainable for him or for then we give that veteran the opportunity to go into the private sector so we're on the cutting edge for America when it comes to offering alternatives to the normal routine of care so actually this is quite interesting because there was a previous act that focus on some kind of veteran's choice in the previous administration I think roughly the Choice Act and now we have the mission aggregates replaced it I think completely as of about completed oh that's right but what why don't you tell us a little bit about the the the stark distinctions that you're aware of well the stark distinctions it's very simple because you have to look at the cause for each the choice that came about as a result of the tragedy that occurred in Phoenix wait times and there were veterans who in some cases lost their lives because of those wait times and that was Congress's immediate reaction to that particular instance so they passed legislation in the heat of passion and it required an organization the size of VA to reform itself in 90 days and that is a near impossibility for any organization of this size be it in the government or be it in the private sector and the system collapsed in on itself what the president did when he came to office and says we need a more systematic approach to the way we handle veterans in the way this department operates he worked with the Congress the mission act was signed and the mission act set parameters for us to use to get veterans not only better waiting times but provide them with choice so let me tell you quickly what it isn't the president wasn't signing legislation that created a libertarian a vision of VA it is not me giving you a car that says veteran and you go out and prosper in the private sector what it does say is if our wait times are too long and we don't have the care that that Vetter NEADS than that veteran now has the option of going into the private sector the other thing that the president pushed that we are implementing now at record pace is that he's now allowed veterans to use Urgent Care something that most American citizens are familiar with something our veterans did not have access to now they can have the same kind of medical services that their neighbors have and we keep them out of the emergency room by doing that so how many veterans are you expecting to take advantage of the private care option well we don't know we don't know that will that data will come to us as the days go by since we're only about a month into this I can tell you that on the first day we had 44,000 calls we haven't had as many per day as that but we have several thousand calls a day now that primarily asking about urgent care but in terms of determining what the eventual number will be I can tell you that our veterans satisfaction rates are at the highest level that we've ever had there about eighty seven point seven percent which means veterans are happy once they get into the system and they tend to vote with their feet I think last year we had 58 million appointments across VA which means veterans are generally happy because they can go someplace where people understand the culture and speak the language but I do expect the the steep rise and new services to be in urgent care and is the is there enough budget to basically handle the volume Hep C you're seeing absolutely of course we were given great leeway with this last budget we have about ninety four billion dollars in that budget just for veteran's health and I think that is sufficient to sustain any changes in the patterns that our veterans have shown when it comes to their own health care so that's remarkable the 87 percent that's your internal data yes that is that is based on surveys across VA I put a great premium in not only trying to determine what our veterans want but also I also put a great premium on what our employees experience I've preached customer service and customer service not in the same way that many people understand it in that I go to our people first because if they are not happy if they're not communicating with each other across compartments then the chances of veterans getting top service is probably much diminished so we've seen employee satisfaction go up but we've also seen as a as a corollary we've seen our patient satisfaction rise dramatically in the last year I saw something about this there is some kind of there's a non partisan group that sort of assesses the yes you know the quality of the workplace so let me talk about that thank you for thank you for bringing up the partnership for public services and non partisan think tank and they gauged the temper of the federal work force they gauge the efficiency of the federal work force and they determined through their studies if the federal work force is actually performing for the citizens that it serves and for most of my career VA has either come in 16 out of 17 or 17 out of 17 in terms of best places in the government to work it is now six and I believe we will be higher when the next survey comes out and that's a testament to the changes that we've seen in the last the last two years with this administration well that that's a obviously a very significant change what what actually has happened that that these ratings do you have any sense of it well a couple of things one we have a top-notch team here at VA most of the people who've been brought in in the last year speak the language they have served at different levels from the general officer level some at the enlisted level some at the field grade level others come from families with long military traditions so they understand what families go through and I think that has been part of it the other part of it has been we've let people go not go in terms of dismissing them but let them take the general direction from headquarters and perform to their best to the best of their ability and that's a classic military way of running an organization the leadership gives general directions and you let people follow those directions and fulfill their duties and once you give them that kind of power I think you see morale rise across any organization so this actually makes me think of you know you recently did a site visit as I understand it at Tomah Wisconsin which you know at one point was I would say like a horror show just has a massive over-prescription of opioids and so forth and I I know it that has turned around significantly what did you see when you went there recently well I saw a completely different picture of a VA hospital in the center of America's great crises that crises that began in Appalachia and southern Ohio and spread quickly through the Midwest and now terrorizes the entire country change in leadership change in direction part of an overall VA overhaul of the way we address pain now I'm going to take a step back for you and describe what a VA patient in most cases looks like they're sort of like professional athletes they've spent if they're people like my father 30 years jumping out of airplanes suffering tremendous wounds and conflicts like Vietnam they come to VA with chronic pain and pain that needs to be addressed the traditional way of dealing with that is not talking about it and just give people pills that is a prescription for disaster and death as we have found so what VA has done is is embarked on a dramatic program to reduce the prescription levels which we've dropped by 51 percent in the last year or so but we've begun to replace opioids with combinations of over-the-counter medicines that get it the pain source and not affect the brain so instead of a Tylenol three we will give a patient a combination of aspirin and ibuprofen or aspirin and acetaminophen okay but the other part of this is whole health if you had told my father who was badly wounded in 1970 in Cambodia that we would address his pain with tai chi or yoga or acupuncture my nose would have been flat against my face right because that was not part of the ethos that was not part of the warrior nothing but we're finding with these alternative therapies that veterans are now accepting that we can make them not only feel better but function better and we do that by not treating the brain that's very interesting and I understand Toma has quite a robust facility for it absolutely it's called Whole Health and you can go to to Tomah and you can get Tai Chi lessons you can you can experience acupuncture I even went through aromatherapy okay which is designed to relax those in the room and it's all part of a very new and nuanced way of treating people who have the potential to do themselves great harm or actually in the middle of doing themselves great harm so you know this also makes me think of another issue that you're trying to address you know along with the White House this is you know specifically as well suicide yeah and big issue among veterans obviously and you've I think you've said it's the single largest clinical issue or something to that note well tell me a little bit about you know the prevents and and and where you're where we're starting off and what you're hoping to do so let me tell you where I'm starting off we just talked about opioids and I think that it is part of a continuum that includes homelessness includes mental health and sadly includes suicide which is the end of that continuum and I think we need to start off in the country by having a very deep conversation about life and the value of life the day last day I testified in front of the Congress there was a story about three New York City policemen who had taken their lives the month before that when I testified in front of the Senate Appropriations Committee NPR in the New York Times did lengthy pieces on the spike the 30% 30% spike in teenage suicides amongst those who watched a Netflix show called 13 reasons why we are experiencing this across the country for veterans 20 veterans a day take their lives one or two are on active duty one or two are in the guard another 10 we have no contact with some of the 2014 we never see so the president has has told the country that we are going to take a whole of government and a whole health approach to this my feeling is that if we just concentrate on the last tragic act of a veteran's life this will just be another report we have to talk about mental health in this country we have to talk about opioid addiction and we have to talk about homelessness veterans are the most visible manifestation of this National Primate because people tend to understand at the base level what it means to wear a uniform and if we can change the trajectory on the debate I think we will have performed a great public service the last thing I will say it is for us to come up with new ways to reach those veterans who are not part of VA give you an example in the state of Alaska which has more veterans per capita than any state more than half of those veterans are not in the VA system I actually asked the Alaska Federation of natives to go out and double the number of tribal representatives that they have to help us get into the wilderness and find those veterans this task force should make it easier by providing groups like that with financial and material resources to help them help us and how does you know the homelessness side and perhaps we can you can talk a little more but opiate bader but how did that is this is this a very big problem among veterans well it is it's not as big a problem as it was seven eight years ago we're down down to about 40,000 veterans a day who are on the streets but let's just look at West Los Angeles West Los Angeles is our largest VA hub it is also the place where we have the highest number of veterans who are homeless it's also the place where we have the highest number of veterans who are addicted to opioids right and there is a convergence in terms of conditions that create a the prospect of homelessness rising and staying as a permanent part of those veterans lives so when I talk about suicide I also talk about whole health and whole-of-government approach to these other areas and that's that's a societal problem out there it's also a government problem because the housing prices are sky high and they've regulated themselves to the point where a veteran in many cases can't afford to live and I will tell you one of the saddest sights that I've seen and I've was born in khaki diapers I used that that's an honor general mattis bestowed on me and I and I take it as such so I've seen this military life from many angles through the eyes of classmates in kindergarten and elementary schools parents didn't come home from Vietnam whose fathers didn't come and I've seen wounds certainly in my own family but one of the saddest sights I've seen is is that dusk in Los Angeles and cars coming into the VA center and the doors not opening but veterans are in they're coming back from work they actually work they do what we ask of any American citizen to contribute to society to build the tax base right he's yet they're homeless and that is that is one of the saddest stories that I've ever come across and we have to work on that too to help those who are doing what we asked and so what are what are some of the things that the VA is doing now to directly address this well on that front it's we need more transitional homeless homeless housing the other thing that we're doing and this pertains across the board not just homeless but same-day mental health services we're increasing our vocational rehabilitation training or occupational training for those we are working with nongovernmental organizations to place veterans in the job market in the in the work place okay but homelessness we can do so much but if the policies of the states and localities make it so difficult we're never going to get our arms completely around that problem we've made a huge advance I mean several years ago we were talking about hundreds of thousands of veterans on the street now we're talking about 40,000 and so many of our largest cities have already eliminated homelessness places like New Orleans in Houston and Jacksonville so it can be done and it can be a model for a partnership between the federal government the states localities and charities in New Orleans I visited the city homeless city's homeless shelter there were no veterans there because the city and VA working with Catholic Charities worked to get veterans off the street and now there are communities of veterans veterans who are formerly homeless living with other veterans and in and around the city of New Orleans and that's happening across the country I wish I could snap my fingers and make it happen in Southern California right so you're but you're encouraging these kinds of partnerships these kinds of policies yes yes that's possible fascinating let's jump to another issue and this is kind of you know a big part of what I think your task is and you can correct me if I'm wrong but it's you know basically dealing with the waste and dealing with what was has been described as rampant corruption in the in the in the agency and so forth there's been this VA accountability and Whistleblower Protection Act that was passed how is this actually helping well it gives me authorities that my other cabinet colleagues are envious of okay most cabinet departments have a general counsel and and inspector general and it's their job to not only find those who are not doing their jobs but also to begin the laborious process of removing those who are not living up to their oats I have another prong and that is the office of accountability and whistleblower protection and and that is an investigatory arm that we have to do two things one protect those who come forth with a legitimate concern right something wrong is happening there's the protection for them but it's also an arm that looks at those who are not doing their jobs and it does make it easier for us to remove those individuals now the president had actually signed an executive order of several months before the whistleblower Act was passed and signed by him that made it easier for the secretary to remove employees who were not doing their job and the reason that's important here if and I've been accused of dismissing custodial people well we have more custodial people than we have Hospital directors when they have a hundred seventy of them and we've removed some of them but let's talk about what happens in a VA hospital this is not the Department of Labor if someone doesn't sweep the floor in the Labor Department of the Commerce Department what you have is a dirty floor if someone doesn't sweep the floor at the Fable North Carolina VA hospital you've got more than a dirty floor you have the potential for a human catastrophe and that's what makes our mission different from the mission of any other department in the federal government because the consequences of failure are so high and and we need that we need that authority and and what I found is 99% of the people want to do a good job that's why you see morale up that's why you see our leadership walking the post as we say in the military okay across the country talking to people we've also put in place something we call the just culture now the just culture is familiar to anyone in the United States Air Force it was put in place by Curtis LeMay when he became the commander of Strategic Air Command and what it is is a process so let's say you're meeting on Wednesday Wednesday morning when this happens every morning let's pick on state the squadron commander gets with his fuel men as maintained errs his Intel guys as pilots his flight surgeon and they go over what happened on Tuesday not so much to look at what was successful on Tuesday but what might have gone wrong on Tuesday so that they have lessons learned in place so what does that do like a debrief you gotta say right it gives people stock in the leadership process it gives people a hand in the decision-making of a higher authority and once people are involved in the day-to-day management of their workforce problems tend to disappear the beauty of that system in the Air Force is that with the consequences of failure at strategic command right being so great but we haven't had those and we've brought that now to me a and I've participated in several of those meetings at the highest level which is the vision the network directors level right but I've also participated in those sessions and the sterile processing units and the custodial units who are at the other end of the pyramid and we found that not only morale has gone up but mistakes are fewer and fewer that sounds like a very positive development so speaking of the whistleblowers are you are you protecting any whistleblowers as we speak I'm not asking for no well we have hundreds of investigations going on as we talk and people are protected under the law at each circumstances is different and I will say not every whistleblower is right I mean not everyone who who claims status is also worthy of beatification sure surely but we protect those we do the investigations and it's an authority that I'm glad that I have there was a Washington Post article you're probably aware of a couple of weeks ago this it was people were being you know allegedly and properly if you take appointments we're being made to a waiting list so to speak you're aware of this I was aware of it and I will say that the Washington Post was right on top of things by reporting that I think it was a 2015 story ok but no we've investigated that over and over again and found nothing to that story I think what what happened and I wasn't obviously wasn't around when this came about right people saw two lists well one list is a medical list and the other list is an administrative list that's a process list about you know checking off whether you have the the right amount of paperwork so there are two very different things and they were conflated into one and yes it is that was a longer wait time at that in that period for an administrative check as opposed to a medical check but they were two very different things Oh interesting well it's good to get to get that clarification with respect to staffing cuts and you know there there have been considerable ones and we'll impact have you seen so I wouldn't say staffing cuts the budget that I just prevented it calls for three hundred ninety thousand employees we have three hundred and seventy thousand okay so we're on an upward trajectory when it comes to adding people but we have to compete in the workplace the marketplace and we have the same problems that the private sector has for instance America has a severe sword shortage of mental health professionals America has a severe shortage of primary care physicians so yes we are short in in many of those categories but the rest of America is as well is there anything remaining that's kind of stopping you from basically building up what one I suppose letting go of some people that need to be let go of and and also getting the twenty thousand not people you still need I I have permission to be more creative than my cabinet colleagues do for instance there's been a federal pay scale in place since the eighteen eighties the civil service reform act of a I think it was 1887 and that set the standard for how we pay those working in the federal government well that really doesn't work when you're trying to recruit doctors and nurses and you have to get Americans with those skills into the rural parts of this country where half of our veterans live so we have to be more fluid we have to have more authority when it comes to relocation and reimbursement pay we're allowed to bust through most of the federal pay scales for our people but we do have to be creative when it comes to getting them out where the veterans are so secretary Wilkie we're gonna have to wrap up in a moment but I wanted to ask you first of all is there any that are there any let's say you you published a statement maybe it was a couple of months ago now that was trying to target some misrepresentations that you had seen in the media is there anything out there right now that you feel you would want to set the record straight on well I'm not I don't know that I'll give you a particular I'll give you generalisation VA went through some very hard times but people still want to work here and I can tell you that veterans are voting with their feet and I ask the media to come look at us now look at us as we are not as the Washington Post presented in that article from on an instant that it may have been the u.s. USA Today as well that was based on something that happened in 2015 I see a lot of anecdotes that flowed out there they continue to have nine lives and they had they bear no relation to the reality on the ground we just launched the most transformative project in the history of this department going back to the GI Bill which was the transformative projects of all transformative project and the media and some political a pre reaction was they'll never pull it off they can't do it they're privatizing the place they'll fails just so they can open up the spigots on privatization well what you're hearing now is crickets because it's working and I think as a service to veterans we need to look at the here and now and we need to acknowledge what is working we will step up when things don't go right in an organization this large things don't go right sometimes but it's fascinated me having come from the Pentagon and also before that in the private sector that some in the media tend to hold VA to a standard that is unattainable anywhere in the world but we do a pretty good job when when we've got an approval rating from veterans that it's close to 90% and both the annals of internal medicine say our care good or better than any in the country and AMA says that our wait times are the same good or better and the partnership for public services we're one of the best places in government to work that's a good story to tell and one of my promises to all of those who've devoted their lives to veterans is to help tell that story it's a great place to finish up secretary Wilkie thank thank you for having me you

Author Since: Mar 11, 2019

  1. Greetings everyone! Welcome the Jan Jekielek's interview with Sec. of Veterans Affairs Wilkie!! Please let us know if you have any questions or comments about the interview!

  2. I surprisingly enjoyed this interview. I’m a disabled veteran and have stayed away from the VA because of some bad experiences I’ve had. I’m beginning to reconsider that decision since watching this.

  3. I am a vet and I got care there for over a decade. It was always uphill. I went through a period of six weeks where I had three primary care providers. I ended up with one who was inept and I couldn't get a new one – policies are not veteran friendly. I felt that I spent a lot of time standing on the back porch, hat in hand, begging care. This was through the tenure of several directors. I voted with my feet, like many of the local vets I know, and got a good supplement for my Medicare then left the VA care for the private sector. It seems to me that the new program is an attempt by the VA to draw these vets back. I am not sure how effective that will be…

  4. Wow, what a great interview and a fabulous program for the Vets. No doubt about this POTUS…He has such a compassionate heart to be able to order all these amazing ideas be implemented. The homeless problem for the Vets in my opinion is disrespect from those who previously sent them off to useless wars as cannon fodder to enrich those people who with a wave of their vote, set them on the trail to this horrid situation. It is good to see POTUS has sorted this ghastly problem out and has good people in the right positions to implement these great initiatives. Using key performance indicators, KPI's, are the best way to get stuff done correctly. Checks and balances are necessary in every situation involving work and performance.

  5. I've been sick for 14 years and I fought and could have died so that I can have the freedom to have a family and have children one day and now I can't even see my kids and I almost died recently; everyone abandoned me and I just want to be a dad. I just want to be a dad!😭

    https://youtu.be/ZBSXnf1KADA

    This is what I have.

    https://youtu.be/mpJtM7ZS-VQ
    https://youtu.be/aW2vjidNn_8
    https://youtu.be/tFQkgmSaVuk

    After talking to Patient Advocates, Congressman, Senators, and Lawyers, I have concluded that the VA is out of control. There are no real answers for me or our Veterans who are abused and neglected by the VA. I was told to call the Inspector Generals Office and a VA Accredited TORT Law Attorney.

    When, where and how will I get justice and see accountability? I continue to remind our lawmakers of the 22 a Day Veteran and Military Suicide epidemic and to remember my story and those of my Battle Buddies, and to share them.

    I was reminded JUST MINUTES AGO by Gary Peters VA Rep that the VA is doing everything in it's power not to recognize the exposures and illnesses our Gulf War Veterans from the 90's and current conflicts that we are suffering through. I was also affirmed in EVERYTHING I HAVE BEEN SAYING ABOUT GULF WAR SYNDROME. 1 IN 3 OF US ARE SICK!!!!

    #TWENTYTWOADAY #ABOLISHTHEVA

    I had to send a fax to US Senator Debbie Stabenow's office to rescue me from being chemically tortured for 17 days in the VA psych ward under false allegations and malpractice while I needed emergency medical treatment. They were killing me while I was already dying!

    I tried to receive emergency medical care when I weighed 107 pounds and was emaciated having seizures and they told me I was delusional and shoved psych meds into me that I'm allergic to and hypersensitive to because I have GWS: fibromyalgia, IBS, CFS, RLS, Neuropathy, CPTSD. I had two grand maul siezures and almost died from having meds forced on me while I was dying already from abuse and illness combined.

    They abused me everytime I went in for help since 2008. I got sick in 2006 in OIF and have had multiple major injuries and traumas in my life outside of all my Army ones. They treat Vets like trash.

    Dick Cheney and George W bush made a lot of people Rich when we seized Iraq's oil fields and when they gave Saddam an unfair trial. They knew Iraq never had weapons of mass destruction or nuclear weapons. A lot of the arms they did have we sold to them and they filled with biochem weapons. A mortar that I got hit by the percussion of said US on it and so did a lot of the other ones that got shot at us in Iraq. And now one in three Gulf War veterans are sick. Saddam and Iraq had nothing to do with 911 or Osama bin Laden and we created Isis by disbanding their military and then killing a bunch of their people for obvious reasons and then pulling out when the new military and policeforce was not even close to ready.

  6. Not an Americans point of view. If you served vote Trump 2020 I would and I did not have the pleasure of being a member of my country's armed services. He is doing right by you after all.

  7. I tried turning a clinic head and a contractor in for fraud and misappropriation I got a stern warning and I didn’t heed the warnings and now I have no wheelchair that wouldn’t leave me with a pressure sore no way to transport a chair wen I find one and I’m a leg amputated with no bone infection like I was told for Christmas last year and the pathologist report said unremarkable and can’t get anybody to look into this I have some good evidence and I’m not giving up on this their gonna have to answer to America eventually💪🏻🇺🇸💪🏻.

  8. Sad , opiates ruined my life for a while and took the lives of many of my good friends! Purdue, the makers of oxycontin helped bring our country to its knees with the worst epidemic of opiate addiction I've ever heard of.

  9. I am a Veteran and also a retired VA employee, issue is it is not just Trump, but also Congress, I can tell you it has improved, but claims are still a mess.

  10. PRESIDENT TRUMP, has made so many diverse inroads, on so many fronts, and in so many areas, for all levels, classes, groups and races in AMERICA, in such a short space of time, Just two years, that it makes one wonder, just what the hell, the former Presidents of our modern era, the two Bushes, Clinton, obama, Carter, and Regan were all doing. I gather Seeing about themselves, their friends and their lovers.

  11. I am amazed to hear about the marvelous work that is now being done to support our veterans. The addition of holistic health modalities is huge! And that was such an illuminating bit about recognizing and communicating the critical importance of the cleaning staff doing its job responsibly in the hospitals. This interview was rich with info about uplifting changes in the approach to the VA's work. Thank you so much, Jan and Robert Wilkie.

  12. SEC WILKIE AMERICA'S MAIN FOE IS THE 6 MAINSTREAM NEWS NETWORKS & THEIR DEVOTION TO FAKE NEWS!!!
    wtkjr.!!! THE "VA" MANAGED BY SEC ROBERT WILKIE WILL HAVE "MAGA" PRESENT & FUTURE GOALS!!

  13. The VA is the one issue President Trump didn’t create a soap opera around. Few people are aware of the good he did – and the good was huge. It’s a study in how effective his “mean” comments and unfiltered tweeting has been on getting people involved in our country and its fate.

  14. WE HOPE YOU, SEC ROBERT WILKIE ARE NOT HINDERED BY THE "SENIOR EXECUTIVE SERVICE" OR "SECOR" END WITH GOD BLESS!!!
    wtkjr.!!!

  15. ROBERT WILKIE THANKS FOR THIS INFORMATIVE VIDEO!!! BIG BUDGETS ARE NEEDED FOR BIG PROBLEMS/SERVICES!!!
    wtkjr.!!! IF A VET NEEDS CARE DON'T WAIT FOR THE "VA" GO TO A DOCTOR "VA" WILL HONOR THE VISIT!!!

  16. I appreciate the changes made to the VA. That said, the closest optional health clinic is farther than the VA health center. I am located in Wabash, IN. Closest VA clinic locations are Peru and Marion, respectively. Closest authorized civilian clinic is located in Kokomo, 25 miles south of Marion.

  17. VA, HUD, Cheaper drugs, Better choice in health care, More money for the Armed Forces, Border Wall, Less regulations for commerce and industry, Higher GDP, Lower unemployment, Industry encouraged to hire youth for training, …………..

    And the idiot soy-toy-boy Ambassador of UK, Kim Philby Da Roach, calls it a shambles?

  18. https://www.disabledveterans.org/2015/02/17/va-tap-disney-disneyization-veterans-affairs/
    I'm an Army veteran nurse. I worked as a nurse at SAVAHCS-Tucson during this garbage implemented in 2015. I hope they got rid of this. What a waste of time, money, resources.

  19. OooRah.. @POTUS 🇺🇲
    🤫There's a GOOD REASON Active Military & 20+ Million USA Veteran's & Families; Love, Support & WILL ALWAYS HAVE HIS BACK .. Warning;
    Do NOT Test Us ⚓ #GodBlessDonaldTrump🛐
    #GodBlessAmerica 🇺🇲

  20. I THINK IF THE PRESIDENT SIGN EXECUTIVE ORDER TO HOMELESS VETERANS FROM THE STREET AND HELP THEM GET HOME AND EMPLOYED IT WILL BE GREAT

  21. Thank you for a great interview. Our veterans deserve the very best care available. Veteran care should be just as "if not more" important than the military machine they had been a part of. The veteran's contribution to our country isn't finished upon discharge. The warriors who are and have protected us should be revered and honored. Though we are told so, technology will never replace the human. Computers will never wear uniforms.

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